kim h.

I have actually bought from them a few times. What can I say? I'm a sucker for punishment. First I ordered a watch. It was pretty junky, but at $13, what did I expect. Shipping time was horrendous. The second time I ordered some nail art stuff. Again, pretty crappy. Of course the pictures were these awesome designs and then what I got was variations of the same cheetah print. Shipping was more reasonable, but I never got the shipping notification email, until AFTER I got the delivery notification email. Ooookay. Lesson learned, I'm staying away, BUT I already had placed a 3rd order. Then the same thing happened again. I got a delivery confirmation email followed by a shipment notification email a few minutes later. The house hasn't been empty for 3 days and there's nothing outside or in the mailbox. I check the tracking in the email and it was never even received by FedEx. I contact customer support and they close my ticket because "they're looking into it" and should have a shipping update for me soon. More than 36 hours later and nothing. I just happen to work at the world's #1 DIY retailer and I can find the status of ANY shipment in minutes, even if that's not in my job description. I have emailed customer support again telling them it's unacceptable and I need a tracking number showing it's shipped or a refund IMMEDIATELY... we'll see!