Kim E.

In 2011 I had my biggest shopping regret thanks to BTR. It was during their "vintage Louis Vuitton" sale and everything looked legitimate. Their website was having problems that day as well (how convenient). I used 3 separate computers trying to add a briefcase to my cart. After several minutes I finally got one. The site was lagging so bad that I could not go back to the product page to look at the briefcase because it would not load. I only had a limited time to purchase the item before it would leave my cart so I checked out which took several minutes because the site was down. My briefcase that I paid about $600 for arrived several weeks later. When I got it I wanted to return it because it was extremely scratched up inside which I could not see on the website because the page would not load. I had originally planned on selling it since I was going to school and thought I could make some extra money. When I tried to return it I found out there were no returns on this particular sale! I figured if I could sell it for $600 I'd be happy. I put it on eBay for a few weeks with no hits and I even lowered it to $400. With eBay not working several months later I decided to take it to a upper scale second hand stores to sell it. The lady looked at me and said she was sorry but it was in too bad of condition to sell. She then told me she thought it was very fake. I began to almost cry as I left the store. The lady was nice, but at the same time the thought that I may have lost $600 was sinking in. I then took it to a few more upper scale stores and even to a Louis Vuitton store. All of them agreed it was fake. The Louis Vuitton store I had gone to said they can't verify those things but they could tell me they have never made that particular briefcase in green and mine was green. Great... I called BTR and was extremely nice to them letting them know the circumstances. Their reply was I could've returned it when I got it but I didn't so now it's been too long! Are you kidding me?! I tried but they said there were no returns! They were completely unapologetic and didnt even deny the bag was fake. They just ignored everything I was saying and said it was my fault for not sending it back when I got it. This company does not care if they sell you fake stuff. I still have the briefcase to this day because I WILL NOT sell it or even use it if it is fake. If anyone does not believe this review I will be happy to send you pictures of the item I recieved. Trying to get myself through college and buying something I thought would help me ended up being a bad decision. Lesson learned. Beyond the Rack should be ashamed of themselves.

EDIT: I would like to add that after BTR reached out to me about a week after emailing them regarding their comment below they still said nothing could be done and apologized and offered free shipping on my next order. You have to be kidding me if you think I'll accept that after a $600 loss on one of their products! If you apologized you are admitting you're wrong. BTR DOES NOT care about their customers. Why would I ever buy from them again? I haven't since that last shopping experience and never will again.

Great site and their stuff will keep you laughing non-stop! Whenever I have a hard time trying to find a gift for someone I look to this website since I can always find something for those hard to shop for people!