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Kim C.

Contributor Level

Total Points
81

1 Review by Kim

  • Groupon

9/15/10

Decent site, but flat $10 shipping fee, and an order placed on September 1st and I JUST received an email stating SOME of my items have shipped on Sept 15th WTF? I have never heard of anything this SLOW without advance notification. Will I ever see what I've ordered?

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DeeDee L. – Groupon Rep

Hi Kim: Thanks for the feedback. We feature an estimated shipping window on event pages, and order confirmation to give customers a preliminary timeline for shipments; however, if either shipment has fallen outside of that timeframe please email us at support@ideeli.com. We get our apparel directly from the manufacturers in order to give our customers the best price possible, so while items may get ordered together they get delivered from the manufacturers on different dates. Our shipping rate is now a flat $9.95 all day, regardless of how many items you order; because of that, the shipping price isn't dependent on speed of shipment. Thanks again for the feedback, and feel free to reach out to us at support@ideeli.com if you have any delays with your order, or if you have any questions.

Jason Faria
Customer Service Manager

Ideeli, Inc.

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