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SO FAR THE "BIGGEST SCAM" I HAVE EVER EXPERIENCE. They charge u a feed to be a "FIRST ROW" custumer so u can have access to the sales 1 hour earlier than other people, well happens that as soon as the sale start the website dropdown and send u an error saying that the website is busy, try again later, meanwhile that item u have been waiting on is gone because they overload the site with custumers their network can't handle, over 4 millions to be exactly, but theres no such capacity for that amount, that why the website drops all the time as soon as the sales start. Then if u try to complaint with a customer rep they would tell u that is not their fault and theres nothing they can do for u. ARE U KIDDING ME? So is my fault the u have more custumerst on ur website than the network can actually handle just to charge a feed? Thats BS. Horrible customer service, and horrible buying experience. I do not recomend this website!
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Hi Kimberly,
I'm sorry for any technical trouble you had on our site. We work diligently to make the shopping experience as convenient as possible, and regret any difficulty this caused. Please know that the brief outages which occurred in the past were unexpected and we worked to fix the issue as soon as possible. Members were not able to shop during this period so items did not sell out during that time. However, please keep in mind that all of our sales are for a limited time and have a limited quantity, so items can go rather quickly. The good news is that we often repeat brands to give our members a second chance at their favorite picks.
Again, I'm sorry you were less than satisfied with your ideeli experience. I welcome any additional feedback you have (which I'll be sure to share with my internal team). Please feel free to send me a private message with any further concerns.
Best,
Jason Faria
Sr. Manager Customer Service