Kimberly P.

I wish I could give 0 stars. I work the night shift so I usually shop online. I've shopped at Ruelala, Gilt, Hautelook and I understand that the 9.95 shipping fee is the price I pay for convenience. But this site is unreasonable.

I ordered something to give to a friend of mine for her birthday. I ordered it 3 weeks before the party since I figured that would buy me enough time and the last day of the "estimated date of delivery" window was 2 days before the party so I thought I was in good shape. A week later, the tracking number they gave me still didn't work so I used the live chat and they said sometimes it's not updated so give it some time and they weren't able to track it without the tracking number. While waiting, I ended up buying something else since I had the free shipping for 30 days and that package came quickly, a week after ordering it while I still didn't have tracking info for my first order. 2 days before the party, I finally get a working tracking saying it just left their place 3 weeks after I made the order. So I was livid, since that was supposed to be a present for a party happening in 2 days... It gets worse. My order finally gets to New Jersey, to a different city (which is normal) but then the next day, it goes back to Maryland... Then back to North Carolina? You would think there was something wrong with the address I gave but they had gotten it right one time already! Why make the mistake now so I spoke to someone again and she gives me $10 credit for my inconvenience? Are you serious, what am I gonna do with that? I had to buy another present, then the stress that it brings is ridiculous.

Worst is, my sister ordered something with my account because of the free shipping and the same thing happened. It went to New Jersey then was sent back to Maryland. As we speak, I am on a live chat with them and it's just so unreasonable. I don't understand how a company could thrive while messing up this much. They should just have free shipping then it would be worth the wait. I might as well order from Asia, it will come sooner than theirs.

Ridiculous! I would say IT IS NOT WORTH IT! The things they sell are the same as Ruelala and Hautelook, just wait til they put out the sales.