Kimberlye W.

My team and I worked on the app for about 5 days and communicated with the seller when we realized the app did not work as described.

We initiated a refund on January 30,2016. The seller refused the 14-day money back guarantee advertised.

After notifying PayPal and Capital One, both parties suggested we talk to seller and we did. (Please see Evidence 1-4). PayPal opened a claim, Capital One held my money from the seller, and sent a formal letter indicating the seller has to respond within a matter time, if not the case would close and the refund would withstand. However, on March 24,2016, I realized that Pay Pal closed the disputed case and sided with the seller without talking to me. I called PayPal 3 times and abruptly the phone disconnected as I held each time for a representative.

I adhered to the Chupamobile LTD refund policy, (Please see Evidence 1-4). I reacted professionally and reasonably. If Chupamobile LTD does not want to adhere to their refund policy of 14-day money back guarantee it should be removed from their site.

Updated as of March 30,2016
Your author was dishonest about the product and failed to disclose that the Parse Credentials used in the app would no longer work as of January 17,2017 because Facebook (the owner of the program is closing the business.) Chupamobile acted dishonest by not disclosing the actual location of the refund policy to the consumer. This violated the Unfair and Dishonest Act Law protecting consumers from dishonest merchants.

After reading 2 versions of the refund policies, I adhered to the Chupamobile LTD disclosed refund policy. I reacted professionally and reasonably.

How Chupamobile showed evidence of consumer unfairness and dishonesty.
1. Chupamobile had three different refund policies.
2. Chupamobile had three different locations of the refund policy. All three of the locations of the refund policies were not disclosed to the consumer.
3. The product did not load properly on the mobile devices used.
4. Chupamobile and the author did not disclose that the Parse Credential program included in the product would no longer be available starting January 2017. (See proof here: http://techcrunch.com/2016/01/28/facebook-shutters-its-parse-developer-platform/)

I would like a full refund of $363.80 from Chupamobile LTD.

My team and I worked on the app for about 5 days and communicated with the seller when we realized the app did not work as described.

We initiated a refund on January 30,2016. The seller refused the 14-day money back guarantee advertised.

After notifying PayPal and Capital One, both parties suggested we talk to seller and we did. PayPal opened a claim, Capital One held my money from the seller, and sent a formal letter indicating the seller has to respond within a matter time, if not the case would close and the refund would withstand. However, on March 24,2016, I realized that PayPal closed the disputed case (PP-004-610-017-807) without notifying me. I called PayPal 3 times and abruptly the phone disconnected as I held each time for a representative.

I am highly disappointed that PayPal acted in favor of the seller and not the customer. I have been with PayPal for 7 years now and have acted responsibly and ethically by their standards.

I adhered to the Chupamobile LTD refund policy, I reacted professionally and reasonably. If Chupamobile LTD does not want to adhere to their refund policy of 14-day money back guarantee it should be removed from their site. I am ashamed that PayPal would favor on the side of seller that does not adhere to their own policies. I now have to determine whether my money is safe with Pay Pal.

Hi Everyone,

Just wanted to give everyone an update that I did receive my package but it was too late for the event I was going wear it to. Customer support contacted me daily to ensure me that it will be delivered but it was too. I returned the items and customer support was helpful in sending me a return slip. I will just say if you order from shein.com add an additional 3-4 days on top of the delivery date and then add an additional 3 days to the delivery date. The time of the delivery was not accurate and the days of processing the order is not disclosed. Other than that I am grateful that they gave me a refund.