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Kimberly C.

Contributor Level

Total Points
91

1 Review by Kimberly

  • BeenVerified

5/31/14

I am so upset right now.
Last month my husband and I finally paid off one of our bank loan credit cards.
Today I get a statement and I was excited to see it say 0 amount due. HOWEVER I ended up seeing a "new" charge for 48 dollars by BeenVerified.com. On May 16th 2014.
I go into my sent email archives and see that I had sent that company a email to terminate/cancel a free 7 day trial membership. ( Which I used for less than an hour or so because the info they provided was nothing that I had not already found by myself on the internet.)
The email I sent to *******@beenverified.com was dated FEBRUARY the 9th of 2013!
Over a year and 3 months ago!
And they charge me 48 dollars in May of 2014!
I called the number I found and it said to call back during regular business hours.
I am so glad I never deleted that email I sent to cancel. Something told me not to and now I know why!

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Carla S. – BeenVerified Rep

Hi Kimberly,

I'm sorry to hear you had any trouble with your account. I was able to locate an account that appears to correspond with the information you've provided. If I've located the correct account, it looks like you were able to speak with customer service on 5/31/2014. The account was canceled and we were able to refund three renewal charges you received. The account is canceled and will not be billed again.

Please note that this account does not show any record of being cancelled previously, and we have not received any emails from the email address on the account.

If you have any additional questions or concerns, please don't hesitate to contact customer service directly at support@beenverified.com or at 1-888-579-5910 so we may be sure this matter is resolved for you.

Kind regards,
Carla
BeenVerified Customer Care

Kimberly Has Earned 11 Votes

Kimberly C.'s review of BeenVerified earned 11 Very Helpful votes

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