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We are renewing our vows so I ordered a wedding dress from JJsHouse.com I liked the idea that they could customize the measurements for me and the prices seemed reasonable. I ordered priority shipping. I just received an UPS slip stating that I have to pay a BROKERAGE FEE of $86.20. I verified with UPS if this is a tax or tariff and they said no, it was a BROKERAGE FEE paid to a private entity. UPS couldn't deliver my package to me unless the BROKERAGE FEE was paid! With utter disappointment I declined the package. My dress was only $300 and it was a stretch for me to pay for that! I couldn't and wouldn't pay the $86.20 BROKERAGE FEE. I contacted the company and they are offering to pay for a PORTION OF IT! NO way! I am disupting the entire purchase with my credit card company. THIS IS A SCAM! This place ruined my plans for our wedding renewal vows because I didn't get my dress. I am sad, upset and I am disgusted...
Tip for consumers:
Ask in advance in writing if they are collecting a brokerage fee of any kind. Do not fall for the brokerage fee scam!!
K J.'s review of JJ's House earned 6 Very Helpful votes
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email with top solution to your email address: kjon***@thejone***. Com. Please have a check and give us a confirmation back and we will try our best to help you out.
JJsHouse service team.