KIM A.

I've place 2 orders and both became situations. The first order was for both my 1yr old and 3yr old. I bought 2 pair of shoes for my 1 yr old and 1 pair for my 3yr old. When the shoes FINALLY came, the shoes for my 1yr old fit but the other pair didn't. She just got into a size 9 so it should have had some room for growth in it. SHE COULDN'T EVEN PUT THE SHOES ON! The size inside stated 9 but it didn't fit like a 9. I received a credit after sending a full detailed email.

So, I used the credit to buy 2 pair of shoes for my 3yr old. Well... again it took several days just for it to get to the company from wherever! Today, they shipped but it showed on the email notification that my address was incorrect - part of my old address and part of my new address. I immediately called FedEx to see if they could catch the error. I was told to call Zulily since the label was created 5 min earlier. I called. Spoke to Ryan and he told me within 5 min, the label was created and the package left! Load of boo boo. I know they could have created another label. He told me to let it be received at the address and then send it back. HELLO... the address it went to does not exist. I was very frustrating because I really thought the shoes were cute and we've been waiting such a long time; now there's an even longer wait. I at least had someone to contact me back after I sent a follow-up email today. I was told I would get a refund in about 3-5 days. If these shoes do come from China area, I at least have a better shipping experience getting the same kind of shoe from EBAY.