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K P.

Contributor Level

Total Points
81

1 Review by K

  • HauteLook

9/17/13

I have bought a few items from this site, and have been happy with the quality received, though I have only bought mainstream brands I'm already familiar with - DVF, Trina Turk, Hobo, Marika, etc. Though prepared to wait at least a couple weeks to receive.

HOWEVER - beware if you think there is any chance you may have to return something, because you will wait weeks to receive your refund, and keep on top of them to be sure you actually do. The last two times I've returned something I've had to follow up on the status of my refund after it showed being received by them a week+ before. The most recent times required multiple emails to customer service, who blamed the error on an IT glitch over a week ago, and I was just updated with the good news that they will be crediting my account in the next 3-5 business days.

I am shocked Nordstrom has any affiliation with such a shoddy organization. I have unsubscribed and will not spend my money with them again.

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