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khv k.

Contributor Level

Total Points
107

1 Review by khv

  • DressLily

11/16/14

WARNING! Do not buy from this site. I purchased four items and only two showed up which took a couple of months. The two items that did show up are very poor quality and look NOTHING like the pictures. I have been trying to get a refund which is not worth the drama. They have promised me that I have been refunded for the two items I did not receive, four months later I still have no refund. And the rubbish items I did receive they have asked me to send back, at my expense so they can conduct in-house testing. I will not be wasting any more money to send back as I know I will never see my refund so the two items will be going straight in the bin as not worthy for charity. I believe the positive reviews must be fake. Overall the WORST experience I have ever had online and will try to warn as many people as possible not to waste their time and money.

Tip for consumers:
WARNING: buying from this site is a BIG mistake.

Service
Value
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Returns
Quality
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CustomerService R. – DressLily Rep

Dear khv k.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Could you please offer us your order number so that we can check for you?

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

khv Has Earned 27 Votes

Khv K.'s review of DressLily earned a Fraud Buster vote

Khv K.'s review of DressLily earned 26 Very Helpful votes

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