Khan S.

This is the first time I've booked a hotel through Booking.com and it has turned to be the worst nightmare ever. After making the bookings, I received an email from Booking.com 5 days later to say that I have to make changes to my credit card details. I did so immediately and also called the hotel and Booking.com to confirm. A hotel personnel returned my call and informed me that he will wait for the changes to be updated on their system. Since then no more correspondence was made to me from the hotel or Booking.com. So I thought that everything is confirmed. 2 days before going to the hotel, I received an email from Booking.com that my reservations have been cancelled. This really made me upset because I've made all the arrangements and knowing that I'll still be charged for the bookings. When I spoke to the personnel of Booking.com, she mentioned that it was my fault for not replying to the email which I have obviously done so. She mentioned that there's nothing she can do about it and again said that I did not reply to their email. Only after I threatened to take legal action did the lady call the hotel to reinstate my booking. However after putting me on hold for 30 mins she said that she'll have to call me back as she couldn't get any answer from the hotel. I immediately called the hotel myself and spoke to the manager. He looked up the system and told me that they did not receive the updated credit card changes from Booking.com. Within 30 mins of him sorting out this mess, he finally managed to reinstate my bookings which I'm really grateful for. Let this be a lesson to me and to others not to trust Booking.com or any other online companies to do the bookings for you. The best thing is to book it with the hotels directly. Avoid 3rd party transactions.