K G.'s Profile

I ordered $70 worth of hair care products. Over a month went by and I did not receive any notification of shipment. I emailed customer service and several days later they responded that my items were on back order and that I should allow 3 to 4 business days before they would be shipped. Another 2 weeks went by and today I received a notice that my order was cancelled due to inventory damage that they had previously informed me of via email. They never informed me of damage, just a back order status. Luxuryparlor.com is a mess of a company. I just went on the website to see if the product I had ordered was available and sure enough, it says it's in stock! Wish I would have checked here first before ordering. At least they did not charge my credit card (yet). I will never order from them again and am warning everyone I know to steer clear.