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K G.

Contributor Level

Total Points
81

1 Review by K

  • Groupon

11/13/13

This site nickels and dimes you. It costs $10 to ship something, and if you decide you want to return it, it's another $9. Most of the products are absolute crap. I tried using them twice, both times I had items shipped to me that were defective. I would strongly suggest shopping at another discount online store- because they are plentiful and are typically much cheaper/better quality.

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DeeDee L. – Groupon Rep

Hi K,

Thanks for giving us your feedback on SiteJabber. Our shipping costs have recently changed. Now if you place an order, you are charged $9.95 for shipping on that order and then you will have free shipping on every order you place for the next 30 days. We do offer two return options: Store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping fee. If there is any problem with your order, such as the defective items you received, the customer service team will always waive your return shipping fee for a full refund back to form of payment for those items. You can reach out to them via email at support@ideeli.com or through our Live Chat feature (https://support.ideeli.com/app/chat/chat_launch).

I hope that you've already returned these items and have received your full refund. If this issue has not yet been resolved and any of your refunds are still pending please send me a private message with the order numbers and names of the defective items and I'll check into this for you. Thank you for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service

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