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Kevin T.

Contributor Level

Total Points
109

1 Review by Kevin

  • Everbuying.net

12/12/15

IF I GET MY REFUND I WILL CHANGE THE RATING. I purchased the Cubot x17 on 11/17 with expedited shipping. After 10 days of no change in order status, I emailed customer service. They then told me I have to wait 10-15 more days because they have a shortage. Notice this, on the product page, it doesn't not note any shortage, in fact it still says it will be shipped out within 4~ days.

That is already 25 days added up before shipment, and I paid for expedited! I told them I want refund, and then they suddenly shove a fake tracking number to me and said it's shipped, and closed my ticket. 6 days later, the tracking still did not pick up any new changes. They only printed out tracking to delay the refund. I called DHL and they confirmed they only received information but did not pick up the package. I emailed again, but they didn't respond until a good few days later, where the shipment finally moved. It's already too late, it took almost a month to get here and I already told them I don't need it anymore. That is unacceptable!

I want my full refund as I don't need the phone a month later! The phone is still packed and unopened, I just need a full refund! I won't change my feedback until I get it! I will escalate it on paypal too!

Service
Value
Shipping
Returns
Quality
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Mira L. – Everbuying.net Rep

Dear Kevin,

We would like to offer our sincerest apologies to you for the issue.

We have contacted you and offered you the solution in the email, please check and reply to us.

Once again we apologize for any inconveniemce we may have caused.

Best regards,
Everbuying Customer Service

Kevin Has Earned 9 Votes

Kevin T.'s review of Everbuying.net earned 9 Very Helpful votes

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