Horrible experience averted thanks to my credit card company. Ordered a Canon T3i in August. After two phone contacts, I was certain Best Price would not provide good merchandise, so contacted my credit card company which credited my account for payment to Best Price Photo and contacted Best Price. After a 60 day waiting period, in which Best Price did not reply to credit card company, credit card company reports the case is closed, Best Price cannot renegotiate the sale. I'm glad for a good credit card company and will now heed a friend's advice to stick with Adorama or B&H!