The hard saddlebags are the best deal on the market right now. I got them for almost 400 shipped. They come with keys and hardware, no where else is going to have this build qualiuty for the same price. I'm very satisfied with my purchase. I didn't deal with their customer service so i can't really comment on that but I think you should give them a chance. The quick release brackets will help the installation a lot, I would recommend springing for em.