I ordered a $400 picture on 10/14/14 and have yet to receive the picture. I've called haute look over 25 times and have been told everything from the item will be delivered today to you will receive a refund in 3 to 5 business days on numerous occasions. I have been flat out lied to on numerous occasions and have continually been told I will be contacted in the next 24 to 48 hours with a status. By far the worst consumer experience I have had in almost 40 years.