Hi, I ordered football boots to Ireland for my son on 17th April 2016. They have not arrived but you have taken payment from my VISA. I tried contacting through your website 2 weeks ago with no response. I am very unsatisfied. I will contact my VISA company to recover money if you do not deliver these boots. I have a very disappointed 12 year old who has been left without his birthday present. The website will not allow me to log to check on status.
Hi Kevin!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate