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Kevin E.

Contributor Level

Total Points
84

1 Review by Kevin

  • LiveCareer

2/15/15

I suggest using another site, or simply asking a counselor or a family member to assist. Not only did I try once to delete my account (after I located my zip drive with my old resume), but deleting my account came with no success. I was then charged $39.00 for what I'm not sure. The first charge was under $2.00, and rightfully so when you consider a resume is my info created by me about me. If this company asked me about myself then created a resume based on my recorded info THAT would be worth this ridiculous amount. Three days after I finished the online resume I pressed a deactivate account button and I now see that it didn't work. I thought this to be a grand idea, and a way to categorize my work history while searching for my missing resume in a flash drive, but this now feels like a scam for the unemployed. I too tried to do a live chat and sent an email, but no response has been received on my end. One thing they do not point out is that when you try to deactivate your account there are missing sections that you'll need to fill in(age, grad date, gender). If you continue to press deactivate without doing so, it will not deactivate or tell you why. Not cool!

Tip for consumers:
I don't see a reason for such a site if once you're in you can't get out. I'm sure that I am not the first person that made a choice to delete the account due to not needing it. Now I've paid over 40.00 for something I've not used.

Service
Value
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Laura T. – LiveCareer Rep

Hi Kevin E.,

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation.

Deactivation is different from cancellation. Cancellation stops auto-renewal, however deactivation means you will not be able to access any of your resumes, cover letters, or emails. This action cannot be undone. We’re very sorry for any confusion.

I have refunded the $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com

Best regards,

Anna

LiveCareer

Kevin Has Earned 4 Votes

Kevin E.'s review of LiveCareer earned 4 Very Helpful votes

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