kerstin t.

*******822 I tried to purchase an eGift card Visa in the amount of $250, and I paid with a debit card from a major US bank/checking account with over $100,000 in it. Site says it can take up to 24 hours to process. Fortunately, I saved as a PDF the final screen that confirmed my order and contained my "ID number," as I never received the promised confirmation email. And the recipient never received the eCard. After 24-hours and much digging, I called (got the number from Blackstone, the parent company) and reached a call center in El Salvador. They said they would cancel my order. That was this morning. Their website does not show my order as cancelled. It says "Your order has not been processed yet. Please check back soon." I have notified my bank.

I was a very good Ideeli customer until I received notice that I would have to pay for the privelege of seeing their full offering of merchandise. Whuuuu? Granted the fee was very nominal compared to the thousands of dollars I spent on apparel and home goods, but why would anyone PAY TO SPEND THEIR MONEY? I've switched to haute look.com (who I believe delivers via pony express; be warned). No fee, same great discounts and the merchandise is every bit as nice if not nicer. (And you can speak to actual humans on the telephone.) Let me know if you change that policy, Ideeli, and I'll visit your website again.