Kerry M.

First order was processed and delivered as expected. Products received were as expected. Gift cards received with the order do not work and no one at Temu was the least bit concerned, nor did they try to help. After several back and forth texts the Temu Rep "Miles" just decided he could not understand me and "transferred" me to another person who never responded. I will use other suppliers in the future.

I ordered some prints from Canvas On Sale. They were reasonably priced and arrived in about ten days. One of the pictures had a white stripe on one edge which was obviously not what I wanted. I contacted Customer Service, explained the issue, sent photos and requested a replacement. They offered the replacement in an email signed by *... then the trouble began.

When the picture never arrived I contacted customer service on the telephone. I was told that the problem was not their fault, that they had sent me an email explaining it was my fault and advising that I needed to reorder. I never received that email although I have received and retained every email I actually got since about 1982. The customer service rep kept chuckling while I was talking. When I asked what was so funny the person simply noted that my problem was a funny one.

Bottom line, I do not want to do business with people who are openly contemptuous of their customers and unwilling to back their products. Perhaps, Canvas World [canvasworld.com], Canvas Pop [canvaspop.com] or Canvas Prints [easycanvasprints.com] will be a better for customers like me who require both quality work and the basic tenets of respect.

*Personal information redacted by admin

I purchased a couple of pairs of toddler shoes with a two for one promotion and $10 off "special". The shoes haven't arrived and I suspect they will be just fine when they do. However, because I happened to actually read one of the flurry of e-mails they sent after my order I noticed that I was now a VIP. VIP's get great prices, special discounts, yada, yada, yada. They also are enrolled in a program that bills them $26 dollars every month unless they order something or click a link to refuse. Forget to click and you pay $26 for nothing. I cannot imagine this is a legal business practice but it certainly is at least dishonest. I will research FabKids, their owners, corporate affiliations etc. and stop doing business with any of them.