I have been ordering from Allivet for over a year now and never once had an issue. Everything has shipped properly and quickly. This past order they sent me the wrong eye drops so I called and they apologized like crazy and sent the correct drops out over night at no charge to me. Just told me to send the wrong drops back when I have received the correct ones. They are including a return shipping slip with my new order. As if that wasn't enough 20 mins later the pharmacist called me to apologize for the inconvenience and let me know we will have our new drops tomorrow and I had any questions to call him. Completely above and beyond. I highly recommend Allivet. I pay half as much as I would anywhere else for my dogs glaucoma drops.