I have been planning my new office for over a year. When I saw the desk on potterybarn.com, I knew "it" was the one! I waited to make the purchase though because it was well over $1000. Well, it just arrived yesterday - damaged! I emailed customer service. I am very impressed that not only have they answered my message already, but they took the time to detail exactly what I should do - with some great advice that I would never have thought of! Yes, I am definitely planning to add more pieces to my home office and am definitely planning to go back to Pottery Barn!