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I am absolutely furious with BTR! About a year and a half ago I ordered two things from them one was received and although the other item I was told would be shipped to me I did not get and was refunded the money but that is not acceptable if you have an item an say its available and the customer purchases it that customer is expecting that item not a month later to be told that in fact they will now be refunded because there item actually is not available! I at the time understood things happen and just recently on March 27 ordered a Betsey Johnson coat that I fell in love with! I just could not wait to get the coat for my vacation coming up. Well guess what! Today I got an email that due to unforeseen circumstances my item is unavailable! They are supposed to refund my cc but that is unacceptable! I want the COAT I purchased that I was told was AVAILABLE! I looked on every site to see if I could order it somewhere else I can't find it ANYWHERE! This is absolutely the worst customer service and I want my refund now because it is not on my statement!
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Hi Kerri, thank you for taking the time to review BTR. We're very sorry to hear we were unable to fulfill your order. We know how excited you must have been to receive your Betsy Johnson coat and we cannot apologize enough. Unfortunately, since we ship most orders within 2-3 weeks, errors such as yours are not discovered until the supplier sends us the merchandise and we prepare to ship your order. Unfortunately, with the nature of our business, there may be times where we do run into inventory errors with our suppliers that are out of our control, however, please note that this is usually a very rare occurrence. We have looked into the order for you, and have e-mailed you in hopes to discuss this with you further. We hope you give us another chance to exceed your expectations and prove to you that shopping with BTR can be a great experience. Please know that we're always here to help. Thank you