KerrieAnne L.

You can find great deals under "sale"! Free and fast shipping and free returns with quick refunds if items don't fit. It doesn't get any better than this! Items are always great quality and true to the description. I've only ever returned 1 piece and the customer service representative was terrific. Nordstrom.com is really my favorite online store for clothing!

Twice in the past six weeks I had the following experience: I purchased an item I needed and never received it. At the 4.5 week mark I inquired about shipping on the purchase (i. E. where is this item? I know it usually takes 3-4 weeks). At this point I was told that they are unable to fulfill each purchase and they are sorry for not notifying me (at all). This is very frustrating, what a waste of time! They sell you items that their retailers don't have in stock and then fail to notify you about it! So you think you got a nice deal and are waiting on a needed item that will never arrive. Take your business somewhere else! If this happened to me twice in 6 weeks on 2 separate orders, it must be happening all the time.