kernan m.

I used Lyft 3 times. The first 2 times were fine. The third time, last night January 8,2016, I requested a lift at 1pm after a dinner party on my way home from the airport. From a popular restaurant in a city of over 100,000 population, the fastest response time was 15 minutes. However, the first driver who accepted my request, Jennifer, never showed after 15 minutes and would not respond to calls or texts. The second driver, Darin, did the same thing. So, the restaurant closed and I was left out in the wind and rain. I found an overhang but the wind was so bad I still got drenched. After nearly an hour of no-shows, I called a conventional taxi. Had they just replied "no drivers available" I would not have nearly frozen.
Here is where i gets really bad: the next day I tried to delete my account and credit card and there is no way to do that. It's been over 6 hours since I contacted support via email with no response. To add insult to injury 11 hours later a driver responded and said "I'm on my way" when I hit the cancel ride button I soon got a $5 cancellation receipt... 11 hours after I requested the ride? Consumers should know that while this service may be okay during working/peak hours, however Lyft is totally unreliable in situations such as emergencies or to avoid driving after drinking... situations when you really need a ride. Who accepts a fair then just leaves the customer standing in the rain without the courtesy of a text? Evidently this is a common thing with Lyft. I would not recommend this service to anyone. You can't count on them showing up.