Ever since they started the new system it has been down hill.the pay is terrible.its so busy that you cant even blow your nose. You have guys who bounce from room to room destroying your average.its just too much going on without better pay and benefits.if they dont lower the average to a 6.00 they are gonna lose alot of agents.the sad thing is that Management (Ms. Thornton) are really nasty towards you. Dont believe the HYPE with this company im so happy i left