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I found the unit I purchased was a copy in many ways in appearance of the original Hitachi unit. It was less powerful and poorly constructed. I do not want to go through the hassle of photos and writing to get my money back. Don't spend more than you are ready to give up. They do not reference their shipping number to the order number so it is impossible to track more than 1 order.
Ken R.'s review of DHgate earned 5 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi, Ken!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Samantha
DHgate