Kenneth S.

Boy, Did I get ripped off, and Mercari's system is designed to cheat buyers and reward dishonest sellers.

Seller and especially Mercari Support really robbed me.

Purchased item, arrived with missing parts. Contacted seller (as required), notified seller. Seller agreed there were parts missing and promised to send out following day.

Seller never sent required parts.

3 days after I revieved first item, Mercari automatically gave seller a 5-star rating, disbursed, fumds, and blocked all future contact to seller.

I contacted Mercari, and CELLINE from Mercari refused to assist me, and said I had agreed to allow Mercari and the Seller to rob me.

Celline's messages to my request for help:
#1
Celline (Mercari)

Mar 15,7:37 PM PDT

Hi Kenneth,

Please be advised that reaching out to Mercari if you have an issue with the item is a user's responsibility. If we don't hear any indication that you're unsatisfied with the item, it will reflect in the system that you don't have any issue with the order and the funds can be released to the seller.

Best,
Celline
Team Mercari

#2

Celline (Mercari)

Mar 13,5:59 PM PDT

Hi Kenneth,

Thanks for writing back. We're sorry to hear that you've encountered this issue.

But please be advised that when you created your account you've agreed to the Terms of Service of the app. This includes your funds being released to the seller when you rate the order after being prompted by the app that once rating the item the sale is final.

I know that this is not a response you'd like but we're unable to issue a return process or a refund in your case.

Best,
Cellineeam Mercari

I ordered form them in the past without any problems. The last time - in September I ordered the Frontline Plus for cats and received the Frontline Combo. Within 24 hours of administration one cat started having seizures, one cat died from seizures, and a third cat started loosing all of his fur. It has been a little over thirty days since the applications. The cats are all seriously infested with fleas, my vet advised against doing anything for a minimum of 30 days from the initial application. The cat with sudden, uncontrollable seizures has for the most part stopped having the, but still suffers from neurological issues and sever cramps. The other survivor has lost 50-60% of his fur and looks like death.

One week before the administration of the "Frontline Combo" I had prepared the house by spraying the entire house, section-by-section with a combination of Permethrin SFR and an Insect Growth Regulator IGR with Nylar.

I suspect the "Frontline Combo" was a fake product. It did not work and almost killed off all of out pets. The remaining two are in really tough shape, they survived - but they are not stronger.
Thank you for taking the time to read this. Please take care.