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I ordered a Herman Miller Aeron and paid extra for the larger C size. I am not an exert on these chairs and assumed that they had sent me the correct size. About 22 months later, another vender (selling headrests) asked me to check the size of the chair based on the number of small bumps on the back - lo and behold, they had sent me a smaller "B" sized chair.
When I tried to switch out the chair I was simply told there is a 30 day warranty. The extra $49 I paid for the larger chair I never received was not refunded and I am stuck with the wrong sized chair for my frame. I am extremely disapointed.
Ken J.'s review of Madisonseating earned 23 Very Helpful votes
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They falsely claim to have items in stock, causing unnecessary delays and providing false...
I purchase a steelcase chair from them and it was advertised as open box. But I received a...
The customer is requesting to return a chair he bought several years ago. Returns and refunds need to be done within 30 days from the receipt of the product. The customer was offered a courtesy credit but we are unable to accept a return on a chair he has been using for several years. We are also uncertain whether the incorrect size chair mentioned was in fact our product as the customer buys from several vendors. This review is unfair and unreasonable.