Kendra K.

The process has been great from the beginning. This is my first time ordering glasses and the process was overwhelming until I found Warby Parker. The 5 pair trial is amazing. You get them fast and get to hang out with them, wear them to work, get your friends and family's opinion and pick which ones you like. I found a pair right away and ordered them. The ordering process was fast and easy and i got an email when the prescription pair shipped out. Took about 7 business days just as the site says. I contacted customer service via the live chat and they were responsive, helpful and all around amazing. I even ordered another 5 pair to try because I want to order a second pair.

My only complaint, which I did pass on to customer service, is that 3 out of the 5 the try on pairs in my first box were crooked and its a little hard to get a feel for how they truly fit if they are all wonky on your face. Other than that I like the styles, the price and the convenience. I highly recommend Warby Parker!