Kendall A.

This was my second time ordering from Goldbelly. The first time was a surprise for friends' birthdays and the order arrived 2 days late - it was disappointing because they had set aside the delivery day to be home to accept the package and cook their meal.
This time I ordered 4 bone-in ribeyes for when I was visiting the same friends. The order arrived a day late but when we opened the package, the ribeyes looked NOTHING like the picture on the website. (They have now since changed the picture) The original picture was a 2+ inch thick steak with trimmed bone. Our steaks were not even an inch thick and the bone wasn't trimmed.
I made 5 different attempts to get a partial credit from customer service - I didn't even want a full refund, just $40 back on $159. They refused and would only offer me $15 off a future order! Their "customer service" is infuriating and I (and my friends) will never order from Goldbelly again. Their stubbornness over $40 cost them a few customers and another 1-star review.

The positive reviews on here are from people who work there... NOT actual customers. That gives you even more insight to what a scam this company is.

This company is a joke and no one can figure out how they're still "in business." They will take your money then never deliver your gift card. If you email them, you get a standard reply saying they will get to you in 24 hours, but never do. If you report them to the BBB, they just say "This customer's account has been closed by our risk department, so were not able to accept these orders. Per our policy, our customer support team prioritizes only those requests from customers whose accounts remain in good standing."
Or
"We understand the frustration of the customer about not receiving their intended order. According to our terms and conditions of our "Refer a Friend" program, the customer did not comply with everything that was listed."

It's shocking how not a single person gets what they ordered from them.