Ken D.

I placed an order for a heated vest, the website said they had 9 in stock.
3 days later I got an email saying my ordered had been cancelled because the item is out of stock. I explained that the website said they had 9 in stock. He replied that sometimes that number is wrong and I should call to place my order not order online. So I called and was told that they had 9 in stock and I placed and paid for my order over the phone as requested. A week later I got an email saying the item would be shipped from the manufacturer and would take a couple of days longer. A week passed so I called to find the status and was told the guy who handles that is at lunch and I would get a call back after lunch. I received no phone call or email that day or the next. So I called cycleplicity and was told my order would be cancelled because the manufacturer is out of stock (really? Firstgear out of stock? I think not). I am still waiting for my refund and can get no answers from Cycleplicity. It looks like I may have to dispute the charges with my credit card company.

Update: 10/17,2013
I still have not received my refund. This past Monday I called again to inquire what the heck was happening and again I was told the order can not be filled because the manufacturer is out of stock. I told the representative that I believe the true story is that they posted a price below the manufacturers bottom line and could not honor the order without taking a loss. The price that I originally paid on the heated liner was 140.37 - right now on cycleplicity web site the item is still listed with 9 in stock at a price of 174.56. I paid 90.69 for the heat troller remote that is now listed with 9 in stock at 122.18

I asked to rep to transfer me to a manger and I was transfered to a voicemail. I left a message and still have not received a return call.

Their add highlights that they have "Live In-Stock Inventory. If this is truly the case they do have the item is stock and choose not to honor their original price.
This is a very poor business practice.