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The best customer service experience I have ever had. I bought a pair of boots last year and wore through the soles, and Frye has a policy to resole shoes for life. I got them back in a very quick manner, but two months later they fell apart again. They are my favorite boots, so I was heartbroken that this might be the end. I contacted customer service and they sent me a replacement pair the next day. Words cannot express how grateful I am for Ana and their whole customer service team. I am so pleased and so thankful! Wonderful experience all around.
I signed up for a trial subscription in September and created a few resumes. I really liked the site until I realized all its sneaky tactics. It automatically renewed my subscription at the end of October for a whopping $39.80 without so much as a courtesy email that I was involved in a subscription. I thought I signed up for a trial and am suddenly paying $40 bucks without my knowledge. Not to mention when I go to cancel my subscription it employs sneaky tactics saying my resumes and cover letters will be unavailable if I cancel. Extremely disappointed in my experience. Please be aware when signing up!
Tip for consumers:
Be aware of the sneaky tactics!
Love the naked 2 pallet. The colors are beautiful and they are highly pigmented so they last a while!
I love the company and they ship pretty fast. The clothes don't always fit me right but they have wonderful customer service!
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Hi Kelsey O.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Resume and cover letters will still be available on site even if the account has already been cancelled, however the options to print, email and download will not be accessible if the account is totally expired.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer