Kelsey K.

I read the fine print when I signed up and looked into how the VIP thing worked, and figured I would cancel if I didn't like it. I never incurred the monthly "fee" because I diligently "skipped" every month. I was unhappy with my first order, skipped a few months because I didn't like any of the options, and decided to cancel.

It took several phone calls, and eventually yelling at the rep before my account was finally cancelled. They make it nearly impossible to cancel, and incredibly time consuming. The rep kept offering me points toward free outfits, other incentives, and generally tried to distract me from canceling. Even after I stated that I couldn't afford it and didn't like any of the clothes (either the ones I already had or the online options), the rep tried to convince me to buy more clothes. When I asked "why would I buy clothes from your company when I just told you I don't like them and I can't afford it?", she ignored me and proceeded to try to make me keep my membership. After several minutes of interrupting her and repeated "I'm not going to change my mind, you need to cancel my account", eventually yelling it, she finally started the cancellation process.

Stay far away from this company.