Kelly J.

I placed an order for some rugs on Sept 5th. My items were supposed to ship around Sept 15th. I did not get notice until that day that the items were delayed. They were then scheduled to ship Sept 19th, but never did. I called the customer service line on Sept 23rd to inquire where my items were. The website now states they are on back order, though they were not when my order was placed. The girl I spoke with had no idea where my items were. She attempted to call the warehouse, but of course no one answered. She just took my contact info and said she would email me once she heard back about my order. Only after contacting customer service again did I get an email stating my items should arrive Oct 2nd. They did not arrive on the 2nd, and I contacted customer service yet again on Oct 3rd. They said they would "get back to me with info" and NEVER did. I called this morning (Oct 6th) to check on my delivery status when the rep told me my items were now scheduled for delivery DECEMBER 17th. It takes 4 months to get merchandise from Wayfair apparently. Terrible company, terrible customer service, and NO communication. Every time I was given a delivery date it was a lie, every time I was told someone would follow up with me, they never did. Needless to say I cancelled my order, and will NEVER be shopping with Wayfair again.