Kelly F.

Wow. I ordered on September 3. Today is the 16th, and I still do not have the meds which my dog REALLY needs. I emailed twice and got no response. I called them 2 days ago and they didn't even know they had messed up my order (it was lost?). They waited 4 days to fax my vet to confirm the prescription. When I called to find out the status of the order, the proprietor told me it wasn't her fault that I hadn't gotten the meds, it was the Pharmacys. She then got very upset that I wanted to know if and when I would get my delivery, in spite of her telling me repeatedly it was in the mail (I called a few days in a row for an update, as she failed each day to send me any tracking information- which she promised each day), and refused to take any responsibility for the delayed Rx, for their lack of communication, or for the confusion. DO NOT ORDER FROM THIS BUSINESS. I wish I had looked up reviews before hand. Horrible customer service, no dedication to honoring commitment to be timely.