KellyAnn H.

Keep a record of your listing you order from. Ordered one item got the correct item yet the item was totally different. CS keeps asking photo of what was sent. Please HELP K

Order Number: *******

Not the item in the Pic now listing is changed Inbox
Unstarred Kellyann Harvay Thu, Jan 7,2016 at 4:48 PM
Unstarred Kellyann Harvay Thu, Jan 7,2016 at 6:02 PM
Unstarred Kellyann Harvay AttachmentThu, Jan 7,2016 at 6:08 PM
Unstarred Kellyann Harvay Thu, Jan 7,2016 at 6:27 PM
Add star *******@banggood.com<*******@banggood.com> Thu, Jan 7,2016 at 6:35 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, we are sorry to hear that items 3x REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621 are wrongly sent.

Would you please send us some pictures of the items you received to show us the issue, along with the shipping label?

After checking, we will give you a satisfactory solution.

Sorry about this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
Banggood.com
Banggood customer service team
Email: *******@banggood. Com
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Unstarred Kellyann Harvay Fri, Jan 8,2016 at 5:28 AM
Unstarred Kellyann Harvay AttachmentFri, Jan 8,2016 at 5:34 AM
Add star *******@banggood. Com<*******@banggood. Com> Fri, Jan 8,2016 at 1:15 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, the item you ordered was: 3x REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621. The Product ID: *******.

It is different than Product ID: *******.

Would you please check it?

Sorry for this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay Fri, Jan 8,2016 at 7:39 PM
Add star *******@banggood. Com<*******@banggood. Com> Sat, Jan 9,2016 at 10:24 AM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

Do you mean you ordered item *******, yet you received item *******?

If so, would you please send us some pictures of the item you received showing the issue so we could get technical support?

Thank you for your patience and understanding. We look forward to hearing from you again.

Best regards,

Vijay
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Unstarred Kellyann Harvay AttachmentSat, Jan 9,2016 at 12:09 PM
Unstarred Kellyann Harvay Sat, Jan 9,2016 at 12:09 PM
Unstarred Kellyann Harvay Sat, Jan 9,2016 at 12:11 PM
Add star *******@banggood. Com<*******@banggood. Com> Sat, Jan 9,2016 at 2:24 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, after checking, it appears the picture is correct when checking out with item REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621.

Would you please send us some pictures showing the issue so we could get technical support?

Thank you for your patience and understanding. We look forward to hearing from you again.

Best regards,

Vijay
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Unstarred Kellyann Harvay AttachmentSat, Jan 9,2016 at 2:42 PM
Add star *******@banggood. Com<*******@banggood. Com> Sat, Jan 9,2016 at 3:43 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, as we stated before, you ordered item REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621.

We checked the picture is correctly displayed.

If you think there is an error on the website, would you please send us some pictures showing the issue so we could get technical support?

Sorry for this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay AttachmentSat, Jan 9,2016 at 5:24 PM
Unstarred Kellyann Harvay Sun, Jan 10,2016 at 8:58 PM
Add star *******@banggood. Com<*******@banggood. Com> Mon, Jan 11,2016 at 10:46 AM
To: *******@gmail.com
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Dear Margaret,

Thanks for your reply.

About your order *******, we apologize for the trouble you had with displaed pictures.

We could offer 100 banggood points as a small compensation.

Banggood points can be gained with almost every purchase you made on banggood. Com. And they can be exchanged for coupons.

For example: 2% off for orders of US$10.00 or more(exchanged by 99 poingts), US$ 1 off for orders of US$ 5.00 or more(exchanged by 259 points) and so on.

They can also be used as 100points=US$1 while checking out(as 15% of total value maximum).

Here is the introduction for points and coupons:
http://www.banggood.com/Points-And-Coupons_hl22

Would you accept the 100 points?

Sorry for all the trouble and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay Mon, Jan 11,2016 at 10:57 AM
Add star *******@banggood. Com<*******@banggood. Com> Mon, Jan 11,2016 at 3:29 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, after checking, it appears the picture is correct when checking out with item REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621.

Therefore we could not issue a refund for you.

Would you please send us some pictures showing the issue?

After checking, we will give you a satisfactory solution.

Sorry about this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay AttachmentMon, Jan 11,2016 at 6:48 PM
Add star *******@banggood. Com<*******@banggood. Com> Mon, Jan 11,2016 at 7:22 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, as we stated before, right now the picture is correct when checking out with item REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621.

Would you please send us some pictures showing the picture wrongly deplayed when you placed the order?
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Unstarred Kellyann Harvay Mon, Jan 11,2016 at 8:14 PM
Add star *******@banggood. Com<*******@banggood. Com> Tue, Jan 12,2016 at 10:46 AM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, once you send us some photos showing the wrongly deplayed picture, we will check and give you a satisfactory solution.
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Unstarred Kellyann Harvay AttachmentTue, Jan 12,2016 at 2:03 PM
Add star *******@banggood. Com<*******@banggood. Com> Tue, Jan 12,2016 at 3:47 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, you ordered item REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621.

It is not the same item in the picture you sent us.

If this picture is deplayed at the check out, would you please send us some photos to prove it?

After checking, we will give you a satisfactory solution.

Sorry about this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay Tue, Jan 12,2016 at 8:16 PM
Add star *******@banggood. Com<*******@banggood. Com> Wed, Jan 13,2016 at 11:39 AM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, you ordered item REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621.

We could not see the issue from the picture you sent us. The picutre you sent us is just a picture of another item.
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Unstarred Kellyann Harvay Wed, Jan 13,2016 at 6:21 PM
Add star *******@banggood. Com<*******@banggood. Com> Wed, Jan 13,2016 at 7:39 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, the item REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621 is currently displaying the correct picture.

Also, we haven't receive any feedbacks from our customers that the picture is wrong at check out.

Would you please check your banggood account to see the order details?
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Unstarred Kellyann Harvay AttachmentThu, Jan 14,2016 at 2:31 AM
Add star *******@banggood. Com<*******@banggood. Com> Thu, Jan 14,2016 at 2:44 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, we are sorry to hear that item REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621 is having different appearance.

Would you please send us some pictures of the item to show us the issue, along with the shipping label?

After checking, we will give you a satisfactory solution.

Sorry about this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay Thu, Jan 14,2016 at 4:05 PM
Add star *******@banggood. Com<*******@banggood. Com> Thu, Jan 14,2016 at 7:32 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your reply.

We apologize for all the misunderstanding. We always thought you received different items than you expected.

About your order *******, the tracking number is: FTLMY*******.

We are sorry about the delay. Would you mind checking the shipping address with us?

Margaret Harvey
18 Carinya Crs
Karana Downs, Queensland 4306
Australia

If the address is correct, would you please contact with your local post office to check if the package has arrived yet?

If you could not locate the package from the post office, we will issue a refund for you.

Thanks for your patience and understanding. We look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay AttachmentThu, Jan 14,2016 at 9:15 PM
Add star *******@banggood. Com<*******@banggood. Com> Thu, Jan 14,2016 at 9:44 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, we are sorry for the trouble you had.

Would you please send us some pictures of the items your received?

We will check if the items were wrongly sent.

Sorry for this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay AttachmentThu, Jan 14,2016 at 10:03 PM
Add star *******@banggood. Com<*******@banggood. Com> Fri, Jan 15,2016 at 11:13 AM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, after checking, it appears the items 3x REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621 were correctly sent.

We are sorry that you wrongly ordered them.

We could offer 100 banggood points as a small compensation.

Banggood points can be gained with almost every purchase you made on banggood. Com. And they can be exchanged for coupons.

For example: 2% off for orders of US$10.00 or more(exchanged by 99 poingts), US$ 1 off for orders of US$ 5.00 or more(exchanged by 259 points) and so on.

They can also be used as 100points=US$1 while checking out(as 15% of total value maximum).

Here is the introduction for points and coupons:
http://www.banggood.com/Points-And-Coupons_hl22

Would you accept the 100 points?

Sorry for all the trouble and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay AttachmentFri, Jan 15,2016 at 11:29 AM
Unstarred Kellyann Harvay Fri, Jan 15,2016 at 12:43 PM
Add star *******@banggood. Com<*******@banggood. Com> Fri, Jan 15,2016 at 2:35 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, as we stated before, we did not receive enough information to be sure how the mistake was made.

The 100 banggood points is all we could offer.
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Unstarred Kellyann Harvay Fri, Jan 15,2016 at 3:32 PM
Add star *******@banggood. Com<*******@banggood. Com> Fri, Jan 15,2016 at 3:49 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, we apologize again for the trouble you had.

As we stated before, the 100 banggood points is all we could offer.

Sorry again for this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay Fri, Jan 15,2016 at 4:01 PM
Unstarred Kellyann Harvay Fri, Jan 15,2016 at 4:18 PM
Unstarred Kellyann Harvay Fri, Jan 15,2016 at 4:22 PM
Add star *******@banggood. Com<*******@banggood. Com> Fri, Jan 15,2016 at 4:55 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your e-mail.

About your order *******, since we could not reach an agreement about the items 3x REDCON 2.4G 6CH Microlite DSM2 Full-Range Receiver CM621, this case will be handled by paypal.

Hope this issue will be cleared out for you soon.

Sorry for this inconvenience and we look forward to your kind reply.

Best regards,

Vijay
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Unstarred Kellyann Harvay Fri, Jan 15,2016 at 6:20 PM
Add star *******@banggood. Com<*******@banggood. Com> Fri, Jan 15,2016 at 6:37 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your reply.

About your order *******, we hope the issue will be cleared out soon by paypal.

Thank you for your patience and understanding. We look forward to hearing from you again.

Best regards,

Vijay
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Unstarred Kellyann Harvay Fri, Jan 15,2016 at 7:00 PM
Add star *******@banggood. Com<*******@banggood. Com> Fri, Jan 15,2016 at 7:21 PM
To: *******@gmail.com
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Dear Margaret,

Thanks for your reply.

About your order *******, our colleagues with handle this case via paypal.

Thank you again for your patience and understanding. We look forward to hearing from you again.

Best regards,

Vijay
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Add star Kellyann Harvay<*******@gmail. Com> Sat, Jan 16,2016 at 9:24 AM
To: *******@banggood. Com
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Well I started an PAYPAL request 2 days ago. How about you give me a
RMO or how about 200 Banggood Bucks

On 1/15/16, *******@banggood. Com <*******@banggood. Com> wrote:
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