I ordered beats studio by dre. As a. Gift for my husbands birthday. I received the package 1day befor the party. I notice that the box was a lil tampered so i opened it to find that there were no head phones I immediately called c/s an spoke to a supervisor. She offerd to send me out another pair. But I refused it, being that there was such short notice. So she kindly credited back my card with the amount of $326.60 I had it the next day. I think that there b&n are vary kind. Its just ups or fedex that's taking advantage of it