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Kelly A.

Contributor Level

Total Points
80

1 Review by Kelly

  • LiveCareer

7/27/15

None of the featured worked on the website complete was of money and time! Contacted multiple times to cancel my account they said ok and I was still being billed. Used the option to talk to them online said it was canceled still never got email confirmation finally tried calling yet again to wasted 30 minutes of my time and the phones were disconnected. I only then got a response when I contacted my credit card company to dispute the charges! Then they were willing to cancel my account but charge me another month. How thoughtful. Thankfully my creditcard company blocked charges and is refunding me. I'm not one to write reviews but they're a horrible company!

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Laura T. – LiveCareer Rep

Hi Kelly,

I’m very sorry that you have had this experience with our service. Our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com.

Best regards,

Anna

LiveCareer

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