Kell O.

I've been ordering clothing for a couple of years and overall this company provides nice gently used clothing items and shoes. For the past few months, the deliveries have been delayed and it takes a couple of weeks to get the items through their FED-EX smart post. At the beginning of June, I ordered two items for a vacation (a light jacket and a bathing suit) The items never arrived, but FED-EX showed them as delivered to my house. I was here waiting for the delivery, and we have cameras. NO DELIVERY. It took 2 months and several telephone calls for Swap.com to Credit my account for the items. Fed-Ex smart post provides terrible service... it seems everyone else these days provides photographic proof of delivery. Swap.com follow-up was terrible. The service is going downhill fast. If you have extra time and money go ahead and order from here... but don't be surprised if they send you the wrong item and it takes two weeks to get the package. They do not refund money even if they send the wrong item, they just credit your account. Funny how return shipping only takes about 4 days!

I ordered a very cute looking dress from this site after getting ads on FB.
5 weeks later when I was checking the shipment, it had not been shipped.
I contacted them and they said they were having issues with their vendor and that the dress was not available. I asked them if they intended to let me know, and was told that is was my responsibility to follow my order. Really? I suggest you pay attention to the ratings for them on this site. The stuff they offer may look good and it's tempting... but be aware of these reviews. Reminds me of Clint Eastwood when he says "Do you feel lucky?"..."Well do ya?"