I have purchased from Groupon in the past and I can honestly say I have recieved everything as described and I had one refund with no problems. And every email responded to promptly... There's very fine print you MUST read and decide on the spot if the purchase is suitable for you. All of these purchases are time-sensitive and people do not read thoroughly. And a small inventory of stuff are kind of one the cheap-y side-the drawback of buying online is the same everywhere... READ thoroughly!