Thumbnail of user kelleyk

kelley k.

2
Level 2 Contributor

Contributor Level

Total Points
732

6 Reviews by kelley

  • Fandango

3/7/11

I've never had trouble with Fandango.com. Once I bought a ticket for the wrong theater and they issued me a refund directly to my account.

  • Etsy

3/7/11

I have bought tons of items from etsy.com- mostly with no problems. Any shipping (broken or missing items) issues have been resolve nicely with the sellers. Only one time I had to contact Etsy help on a seller that was not responding to my emails about an item I paid for and didnt receive (for months). Etsy helped resolve this issue with the seller and I received my items.

HSN
  • HSN

3/7/11

Had an issue back in September when UPS ground lost my sewing machine package. Even though it was not HSN's fault, they felt bad that the product was sold out and I could not be issued that exact item, so they issued me an upgrade at no additional cost!

QVC
  • QVC

3/7/11

I've bought tons of things after watching QVC, so far so good!

  • CanvasOnDemand

3/7/11

I've used canvasondemand.com many times and received stellar printing and wonderful customer support. They even adjusted my printing size (larger) at no extra cost- because my original photo dimensions were not scaled the same as my desired dimensions.
FYI: get the $15 hardware/ dust cover put on. It's worth it- much more professional looking and you don't have to measure and attach the hanging hardware yourself.

  • LivingSocial

3/7/11

I've purchased many coupons and used them with no problem. This past summer I purchased 2 coupons to Town Tavern in NYC. When I went to use them, the bar had been closed for business. I contacted Living Social about this on 7/19/10 and they wrote back that my account would be credited within a 3-5 business days. It was not, so I called and they said a physical check would be issued to my home address. I never received anything from them. On 10/5/10 I responded to the original help email saying I did not receive my check- no response. I called in January and was told my information was being given to a supervisor (whom they would not let me speak to) and they would get back to me about the situation. Never a response. Today, 3/7/11, I called in the morning, was put on hold and eventually hung up on. Called again, was told there was a note on my file that a supervisor was looking into my situation, to leave a voicemail for this supervisor with my contact info- I left the voicemail. Waited a couple hours, then called again and asked to be put through to a supervisor right away. They said sure, then put me on hold for 20 minutes. I called back 1 more time & when they picked up and heard my voice they hung up right away. I never once got rude, raised my voice or gave them any reason to treat me this way. I guess I've lost that $40 forever, but I've also lost confidence in a company I used and referred people to dozens of times (including this morning). What a terrible way to run what looks to be the next huge. Com company. I will discontinue my account with them.

kelley Has Earned 22 Votes

Kelley K.'s review of LivingSocial earned 5 Very Helpful votes

Kelley K.'s review of QVC earned 2 Very Helpful votes

Kelley K.'s review of Fandango earned 3 Very Helpful votes

Kelley K.'s review of CanvasOnDemand earned 3 Very Helpful votes

Kelley K.'s review of HSN earned 4 Very Helpful votes

Kelley K.'s review of Etsy earned 5 Very Helpful votes

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kelley Has 3 Fans

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265 Reviews
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Heather S.
39 Reviews
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5 Reviews
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