I've purchased many coupons and used them with no problem. This past summer I purchased 2 coupons to Town Tavern in NYC. When I went to use them, the bar had been closed for business. I contacted Living Social about this on 7/19/10 and they wrote back that my account would be credited within a 3-5 business days. It was not, so I called and they said a physical check would be issued to my home address. I never received anything from them. On 10/5/10 I responded to the original help email saying I did not receive my check- no response. I called in January and was told my information was being given to a supervisor (whom they would not let me speak to) and they would get back to me about the situation. Never a response. Today, 3/7/11, I called in the morning, was put on hold and eventually hung up on. Called again, was told there was a note on my file that a supervisor was looking into my situation, to leave a voicemail for this supervisor with my contact info- I left the voicemail. Waited a couple hours, then called again and asked to be put through to a supervisor right away. They said sure, then put me on hold for 20 minutes. I called back 1 more time & when they picked up and heard my voice they hung up right away. I never once got rude, raised my voice or gave them any reason to treat me this way. I guess I've lost that $40 forever, but I've also lost confidence in a company I used and referred people to dozens of times (including this morning). What a terrible way to run what looks to be the next huge. Com company. I will discontinue my account with them.