K C.

Purchased a Sony HDR Camcorder on Black Friday 2013 for $859.99 for my company. No confirmation email sent. Luckily took screen shot of original purchase and confirmation (I didn't have a printer). They called on Dec 2,2013 to "confirm order and shipping address". Sold me on additional accessories which I was ok with. Again no confirmation e-mail. Equipment arrived with no invoice. January Credit card statement came in with a charge of $1999. 99! Minus the additional equipment that I ok'd I was over charged $489.99! When I called to dispute they said because camera did not come with a battery or charger! It did but beside the point I ordered an extended life battery and quick charge charger as extra accessory. When I brought it to ANTHONY's attention the charge became due to ALL equipment on website is in Japanese! If you want it in English you have to pay $350.00! Again, so you just charge me anyway? He said its ALL over website all equipment is not in English (IT IS NOT ANYWHERE ON WEBSITE). They also sold me an extended 2 year warranty. I asked if it was a manufacturers warranty and was told yes. IT IS NOT. It is warrantied through AJRITCHIE! The extended warranty is USELESS!. Anthony offered me an additional year warranty to make me happy? He kept repeating it., "all I can do is offer you an additional 1 year warranty". I told him What would make me happy is the return of my $489.99. I advised him this was not my error but also I told Anthony I would concede the charge if he could tell me WHERE on the website it states all equipment is in Japanese, HE COULD NOT. He became loud, spoke over me, and told me it was a courtesy he was even speaking to me. He then said "Im done with you, call your credit card company, do it!" and hung up. SUCH A FRAUD! This is in dispute with my credit card company and complaints are being filed with BBB of New York as well a CCA of NY. I may even make a CALL for ACTION with my local news station. I will see this one to the end.