I ordered customized stamps 10 days ago, with a processing time of 2-3 days. They are still in "processing" mode. Despite multiple emails asking for an update, I finally received a response stating "custom stamp processing takes 2-3 business days." Thanks, genius, except it's already been 10 days and it's still "processing". I've now been on hold for 20+ minutes to speak with someone, but assume after reading other reviews that I will have no luck. I plan to challenge the charge with AmEx - no way I am paying the high cost of custom stamps when they won't even arrive in time for the invitations that will need to be mailed before the stamps even finish processing.
Hi there, thank you for your feedback on your recent order and we do apologize for the delay. One of our Customer Support agents has further reached out to you on this matter via e-mail. Thank you.