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I am having packaging done. Alibaba's website makes it clear it's been to make the payment through their website to have Tradeassurance. I paid the seller through Alibaba using my credit card and the seller tells me they have not yet received my payment.
It has been five days since I sent payment and the manufacturer still hasn't received it. Now Alibaba is claiming it takes 3-7 days for the funds to be "verified."
Verified? I paid using a credit card - not a check! And at no time prior to or during the payment process was I told there would be a delay.
I've since dealt with a second company and sent them payment directly with Paypal with no problem - and I saved money because Alibaba didn't get their share of the sale.
I thought it would be the sellers/manufacturer's who would be the dishonest ones but it's actually Alibaba.
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Dear K. B.,
This is Echo from Alibaba International Service and I understand that you felt frustrated by the payment effectiveness of our Trade Assurance. Please be advised that the payment made with credit card will be first sent to World Pay and then the agents form World Pay have to manually check out the payment then notify this to Alibaba. That is why it takes 3-7 days for the verification, hope you can understand.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly.
Regards,
Echo
Alibaba International Customer Service