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Kazu W.

Contributor Level

Total Points
83

1 Review by Kazu

  • PinkyParadise

5/27/15

I ordered lenses in April it is now the end of May and I still have not received my order.

Customer service was unhelpful. They refused to resend the items. So now I am out $50 and they won't give me a refund or resend the order.

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Pinky P. – PinkyParadise Rep

Dear Kazu,

We appreciate your bringing to our attention the problem of delivery. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by the delivery and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. Please send your enquiry to customerservice@pinkyparadise.com and we assure to assist you to solve this matter. Thanks.

Kazu Has Earned 3 Votes

Kazu W.'s review of PinkyParadise earned 3 Very Helpful votes

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