Kay R.

Living Social has no customer care service and if you don't comply 100% with their inflexible rules they have no problem telling you off. I received an £80 gift voucher for afternoon tea at a prestigious London Hotel. I misplaced the gift voucher and once I found it, it had expired. I explained this to Sarah at Livingsocial who could not have been more uncaring and unhelpful. She was quick to point out in her dictatorial way that 'it is no one else's responsibility but your own!' Sarah was apparently very comfortable with the knowledge that they happily took £80 from my friend without delivering any service for the money. They could very easily extend the voucher for one day in order to ensure that I can spend the voucher but simply refused to this and very interestingly pointed out that they have no facility to do this. In other words, they make their profit from an unrelenting policy of not helping their clients whose gift vouchers expire regardless if it is one day or one year. Furthermore, Sarah told me in her abrasive way, that I was not her client and therefore not entitled to any further explanation. This is certainly an interesting way of looking at clients. To me Livingsocial has three clients:
1. The person who pays them for their gift voucher - they have every expectation that this will be delivered
2. The person who receives the gift voucher and the service their friend has paid for - In this instance, this is me but Sarah didn't seem to understand this
3. The hotel who will be providing the end service and in this case The London Marriott Hotel in Park Lane.
What is clear from my conversation with Sarah, is that not one of these 3 clients are important to Livingsocial.
Good luck Livingsocial in establishing a client friendly and ethical company. With a policy that clearly doesn't treat customers fairly and customer service staff like Sarah, you certainty need all the help you can get!