Kaylee j.

Justfab is THE WORST company I have ever dealt with. The customer service agents literally have no souls and are the monsters under your bed. They will bleed you dry once they get ahold of your PayPal or bank account. They are the kind of people that would gladly stick a knife in your back and smile while doing it. I recently "cancelled" my membership as soon as I realized I was charged their monthly fee. I was told I would receive my VIP monthly fee back. I spoke with 8 different representatives in two weeks about where my refund was and each person told me something different in order to keep giving me the run around. I was told I would receive it within 5-7 business days. After 7days I was told 5-10 days. After 10 days I was told I would receive an email to forward to my bank confirming my refund. The bank couldn't do anything with the email because I used PayPal. So I contacted again was told since I used PayPal it would take 10-15 days. Feeling uneasy about everything I contacted again via live chat asking someone else how long it takes to receive a refund through PayPal and was told 5-10 days and that PayPal is at fault. So now I know for a fact they are bull$#*!ting me. So I reach out to PayPal account services to have a conference call with justfab and long story short they never cancelled my membership, never refunded my money and we're giving me the run around probably stalling the issue till they could charge my card again next month. PayPal Custer support asked the justfab customer represemtative for their employee ID # and they refused. I will NEVER shop there again and I hope no one else falls into their scam either.